Marketplace coexistence
Can restaurants use DoorDash and their own website?
Yes. You can use DoorDash for delivery reach and run direct pickup ordering on your own website at the same time.
The two channels serve different purposes. DoorDash helps new customers discover your restaurant and handles delivery logistics. Your own website gives you a branded, commission-free channel for pickup orders and lets you keep the customer relationship.
Why use both channels
- Discovery vs. retention. DoorDash can introduce new customers. Your own website helps turn them into repeat customers.
- Delivery vs. pickup. DoorDash handles delivery. Legways handles direct pickup orders that customers place with you.
- Different economics. DoorDash charges marketplace fees for delivery orders. Direct pickup orders on your own site avoid those commissions.
- Customer data. On your own site, you collect customer contact information with consent. On DoorDash, the customer relationship belongs to DoorDash.
How the setup works
- 1Keep your DoorDash listing active for delivery. You do not need to change anything there.
- 2Add a Legways website for pickup orders. Your menu, branding, and checkout live on your own subdomain or custom domain.
- 3Link your website from your Google Business Profile, social media, and in-store materials so customers know they can order directly.
- 4Orders flow to your Legways dashboard. You prepare them for pickup just like phone orders, but with less manual work.
What Legways does not do
Legways does not replace DoorDash, Uber Eats, or Grubhub. It does not manage delivery logistics or dispatch couriers. It also does not connect directly to your POS. If you already have a POS like Toast, Square, or Clover, you keep using it. Legways adds a separate, owned ordering channel that runs alongside your current setup.
Common questions
Do I have to leave DoorDash to use Legways?
No. Many restaurants use both. Legways is for direct pickup orders on your own website.
Will this confuse my customers?
Not if you make the distinction clear. Use DoorDash for delivery and your website for pickup. Customers who want to order directly will appreciate the option.
Does Legways integrate with DoorDash?
No. Legways and DoorDash operate independently. There is no API or order sync between them.
Add a direct pickup channel alongside DoorDash
Build a branded website for pickup orders and keep DoorDash running for delivery. Free to start, with no monthly platform fee.
